Refund policy
Last updated: November 12, 2026
We want you to love your Aureilio purchase. If you are not completely satisfied, you can return eligible items within 30 days of delivery.
Eligibility
- Items must be unworn, unwashed, unused and in original condition with all tags attached.
- Items must be returned in their original packaging.
- Proof of purchase (order number) is required.
Non-Returnable Items
- Gift cards.
- Items marked as final sale.
- Worn, washed, altered or damaged items (unless damaged on arrival).
How to Start a Return
- Email support@Aureilio.com with your order number and the items you wish to return, within 30 days of delivery.
- We will reply within 1 to 2 business days with return instructions and the return address.
- Pack the item securely and ship it back using a trackable service. Please keep your tracking number.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to post the refund.
Exchanges
To exchange for a different size or color, contact us at support@Aureilio.com. Subject to stock availability, we will arrange the exchange once your return is received.
Damaged, Defective or Wrong Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or issue a full refund, including shipping.
Late or Missing Refunds
If you have not received your refund after 10 business days, first check your bank account, then contact your card provider, and then email us at support@Aureilio.com.
Contact Us
Aureilio
Email: support@Aureilio.com
Phone: +1 (404) 277-0741
Address: 112 Union Ct, Richmond, KY 40475, USA
Website: aureilio.com