Frequently Asked Questions

Where are you located?

Aureilio is based at 112 Union Ct, Richmond, KY 40475, USA.

Where do you ship?

We currently ship to all addresses within the United States.

How long does shipping take?

Orders are processed in 1 to 3 business days, and standard delivery takes 5 to 9 business days after that. See our Shipping Policy for details.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and link.

What is your return policy?

You can return unworn items with tags attached within 30 days of delivery. Visit our Return & Refund Policy for the full process.

How long do refunds take?

Refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect your return.

Can I change or cancel my order?

Contact us as soon as possible at support@Aureilio.com. If your order has not shipped yet, we will do our best to help.

How do I find my size?

Each product page includes size information. If you are between sizes or unsure, email us and we will gladly help.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with photos, and we will send a replacement or issue a refund.

Do the colors look the same as the photos?

We display our products as accurately as possible. Actual colors may vary slightly depending on your screen settings.

What payment methods do you accept?

We accept American Express (Amex), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure, encrypted checkout, and we never store your full card details.

How can I contact you?

Email support@Aureilio.com or call +1 (404) 277-0741. We reply within 1 to 2 business days.

Customer Service

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Email: support@Aureilio.com
Phone: +1 (404) 277-0741

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.

Company Information

Company Name: Aureilio
Address: 112 Union Ct, Richmond, KY 40475, USA
Business email: support@Aureilio.com
Phone: +1 (404) 277-0741